FAQ's
Q: Do you accept reservations?
Absolutely, reservations are accepted via OpenTable 90 days in advance. You may also call the restaurant during our hours of operation to make a reservation via phone. If you can’t find the time or size of party you are looking for, please call the restaurant, and we will do our best to accommodate you.
Our bar is first come, first served.
Q: Do you offer takeout and delivery?
Yes, takeout is available directly through our website, and delivery is offered through DoorDash, Uber Eats, and Toast (availability may vary by location).
Q: Do you have outdoor dining?
Yes, our Waltham, Brookline, and Somerville locations offer seasonal patios.
Q: Are dogs allowed?
Only service animals are permitted inside or on the patio, per Massachusetts health code regulations. If an animal is not acting like a service dog (excessive barking, jumping on other guests, etc.) we can ask that person to remove the animal. Animals are not permitted to eat food from the restaurant or bring food from outside and must remain on the ground (not on laps, tables, chairs, or bar tops).
Q: Do you host large parties or private events?
Absolutely, all Painted Burro locations can host large parties and events. Waltham and Harvard Square have options for private dining. All locations can host semi-private parties and buyouts. Please inquire through our Events page here.
Q: Can I bring my own cake/dessert?
Please notify the restaurant in advance if you are planning to bring a cake. We charge $3 per person for a dessert carry-in/ cake plating fee.
Q: What is your cancellation policy?
Some locations require a credit card for parties of six or more. Please cancel within 24 hours of the reservation, you may be charged $25 per person. No-show reservations will be charged $25 per person.
Q: Are the restaurants family-friendly?
Absolutely! All Painted Burro locations welcome families. We offer a Kid’s Brunch menu, Kid’s Dinner menu, high chairs, booster seats and also changing tables in our restrooms.
Q: What do I do if I am running late?
Please call the restaurant and let us know when we can expect you. We hold reservations for 15 minutes. If you are tardy it may limit your time dining with us if we have other parties behind you.
Q: Do you serve brunch?
Yes, brunch is available on weekends at all Painted Burro locations. Check each location’s menu page for details.
Q: Do you accommodate dietary restrictions?
Yes, we can accommodate dietary restrictions and allergies including offering gluten-free, vegetarian, and vegan options. Please let your server know about any allergies or restrictions upon being seated. Please note them in your reservation or call the restaurant in advance if you have any questions.
Q: Is there a service charge for large parties?
Yes, a 20% service charge is automatically added to parties of 6 or more.
Q: How do I request a donation for my organization?
Donation requests can be emailed directly to hello@alpinerestaurantgroup.com.
Q: Do you offer valet or parking?
Waltham: We have a parking lot in front of the restaurant, which wraps around to include additional parking underneath our restaurant with stairs and elevator access to our front door.
Harvard Square: Metered street parking and paid parking lots. We are conveniently located by public transportation.
Brookline: Metered street parking and paid parking lots. We are conveniently located by public transportation.
Somerville: Metered street parking and paid parking lots. We are conveniently located by public transportation.
Q: Can I bring my own wine?
No, our liquor license does not permit the consumption of beverages brought from off premise.
Q: How do I obtain an itemized receipt?
Email hello@alpinerestaurantgroup.com with the last 4 digits of the card you used, the location you visited and the date of the visit. We can email or text you a copy of your receipt once we have the proper information. Please allow 24 -48 hours to process these requests.